Cancellation Policy:
For group classes, please cancel at least 12 hours before the scheduled class, allowing others to reserve the spot. A late cancel (less than 12 hours before your reserved class) or no-show = 1 lost class. For Unlimited & VIP Members, a late cancel (less than 12 hours before your reserved class) or no-show incurs a $15 fee.
For personal training, please cancel at least 24 hours before the scheduled session. If canceled with less than 24 hours notice, the client will be charged in full for the session.
Please pre-register for all classes online or via the Thrive app. If we do not have 3 or more people pre-registered one hour prior to class, class may be canceled.
Membership Policy:
We offer our valued members the convenience of monthly memberships. If you decide to discontinue your membership with us, we request that you provide us with a 30-day written notice. This thoughtful notification period allows us to ensure a smooth transition and attend to any necessary administrative adjustments accurately and efficiently.
Thank you for being a valued member of our fitness community. We look forward to supporting your fitness journey and helping you achieve your wellness goals.